FAQ — Kệ
Is Kệ a payroll service?

No. Kệ tracks hours worked and estimates tip and commission distribution so you have accurate data — but it doesn't calculate payroll, taxes, or withholdings. You'll still run those numbers through your own payroll software or accountant. Every dollar amount inside Kệ is marked "Estimate only."

Does Kệ replace my POS system?

No. Kệ handles staff time tracking, tips, commission, and scheduling — not point-of-sale transactions. It works alongside whatever POS or payment system you already use.

How much does it cost?

$350 one-time payment — unlimited staff, no monthly fee, use forever. If you also want ticket-based commission tracking (service logs, tiered commission, daily reconciliation), that's a $19/month add-on. See the Pricing section for details.

Do my employees need to download an app or create an account?

No. Employees clock in with a 4-digit PIN on an iPad you keep at the front desk — no login, no password, no App Store download. You bookmark the link once and it acts like an app icon on the Home Screen. Customers don't download anything either: walk-in check-in happens on a tablet or screen in your lobby.

What if I run something other than a nail salon?

Kệ was built with nail salons in mind, but the field labels (Tech #, Service, Tip, Ticket #) are fully customizable in Settings — rename or hide any of them to fit hair salons, spas, or other small businesses with hourly and tipped staff.

Can I get my data out for my accountant?

Yes. Reports export to CSV in a few clicks — hours, tips, and commission totals for any date range, ready to hand to your accountant or import into payroll software.

What if I need help setting up?

Email ke.hello@kenailapp.com — support comes directly from the founder, not a ticket queue.

What devices does Kệ work on?

The owner dashboard and front-desk screen work in any modern browser, on your phone or computer. The employee clock-in screen is built for a shared iPad at your business (dark mode, kiosk-style). Customer check-in runs on a tablet or screen in your lobby, such as an iPad or an Android TV.

What is Kệ Turns?

Kệ Turns is the front-desk side of Kệ. Walk-in customers check in on a tablet in your lobby. Your front desk sees waiting customers, techs and today's completed tickets on one screen, with who's up next. Appointments live in the same place.

How do customers check in?

Walk-ins tap in on a tablet or screen in your lobby. No clipboard and nothing for the customer to download. Customers who already have an appointment check in with one tap, and your calendar shows them as Arrived.

Can I take appointments in Kệ?

Yes. When you book, the customer's profile pops up with their usual service and usual tech, plus staff-only alerts. Kệ warns you about double bookings and about techs who don't do the service you picked. You can book family or friends under one phone number, see a 7-day strip of how full each day is, and hover or click any booking to see details and the customer's history.

Does Kệ remember customers who run late or don't show up?

Yes. If a booked customer is late, your front desk gets a reminder, and one tap records a no-show. The next time that phone number books, your front desk sees it before confirming. These notes are for staff only.

Does Turns cost extra?

Kệ Timesheet is $350 one-time. Turns is a separate add-on, priced separately from Timesheet and set up per salon by the Kệ team, so we don't list a public price. Email ke.hello@kenailapp.com and we'll set up a demo.

What is the commission and ticket entry add-on?

It's an optional $19/month add-on for salons that pay techs by commission. You log each ticket by tech, see commission estimates by your tiers, and check the day's cash and card totals at close. A printable daily closing report is included. Every amount is an estimate and the owner verifies the final numbers.

What is Kệ Inventory, and can I download it?

Kệ Inventory is a separate app for tracking stock on your iPhone. It works offline and needs no login. It's free up to 50 products. It is in a closed TestFlight beta and is not on the App Store yet. You can request an invite on the Kệ Inventory early-access page.

What devices do I need for Turns?

A tablet or screen in your lobby for customer check-in, such as an iPad or an Android TV, and a computer or tablet at your front desk. The front-desk screen runs in a modern browser.

Still have a question?

Talk to Kệ
Estimate only. Owner verifies final calculations. Kệ is a time-tracking tool, not a payroll service.
© 2026 Kệ · Ke app, LLC